Diginuvo’s Personalized Services platform offers the ability to tailor the request/response paradigm of hosted voice services through line and call context information established on prior calls, or based on explicit user profiling. Personalization can be used for language selection or sequence of prompts in an interactive voice response system. Service providers can also offer custom voice mail systems with multiple greetings (caller dependent, international etc.), personal sound effects, audio skins, personal mailbox control, and personal forwarding options.